Learning Report - Week of March 11, 2019

Learning Report - Week of March 11, 2019

Learning Report - Week of March 11, 2019

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Here is our BoldU Learning Report for Monday March 11, 2019

 

Another great week of learning by many.

 

We had 10 learners complete 61 modules this past week. 

 

Our top learners this past week were:

Company

Learner

Completions

Average

Doyle Security Systems Inc

Ryan B.

15

95.67

Supreme Security Systems Inc

Mauricio A.

15

93.07

Redwire / Sonitrol Of Tallahassee

Alexis S.

11

85.98

Per Mar Security Services

Rikki P.

10

85.80

SECOM NZ Limited

Michael C.

4

88.50

 

Excellent work everyone!  You are showing great retention.

 

Our online ManitouNEO Data Entry course is coming to a close and the learners started a new feature in the second to last week of “Question of the Day” where they show their retention of the materials.  They were creative showing what they learned.  Some sent screenshots.  Others clearly described what they learned, in paragraph form.  Others drew on their screenshots to be sure their message was clear.   This was fun way to help cement what they were learning in class.

 

Our Resource Library took off this week.

 

Now that we have SedonaOffice, AlarmBiller, and SIMS content in the BoldU Resource Center, we have increased our traffic to BoldU significantly over the past week.  This past week learners downloaded over 200 resources from the Resource Center. 

 

Here is the breakdown of content downloads:

Group

Downloads

Manitou

52

ManitouNEO

85

SedonaOffice

48

AlarmBiller

37

SIMS

8

 

Our most popular content this past week was:

Learning Component Name

AlarmBiller - Workflow Quick Reference

Introduction to ManitouNEO Guide

ManitouNEO General Schedules Guide

Introduction to ManitouNEO

ManitouNEO Review On Test

ManitouNEO Alarm Queue Columns

ManitouNEO Placing an Account On Test

ManitouNEO Filtering the Alarm Queue

ManitouNEO Handling an Alarm

Customer record decisions

What makes a Quality Schedule

ManitouNEO Operator Cancel from Queue

ManitouNEO Creating a Reminder

ManitouNEO Action Pattern Categories

ManitouNEO Dashboards

Action Pattern Basics

Manitou Default Person Types

ManitouNEO Post Processing Action Patterns

SIMS - Documentation - SIMS III Manual - English

SedonaOffice - EFT Processing 6.x

Action Pattern Decision Tree

SedonaOffice - Release Notes - Release 6.0

 

More Learning Opportunities

 

While the ManitouNEO Data Specialist course is coming to a close the ManitouNEO Bootcamp and the ManitouNEO Alarm Handler courses are registering for the next few weeks. 

 

The ManitouNEO Bootcamp introduces you to the ManitouNEO Web interface and also takes a decent dive into Enhanced Action Patterns which can change how you manage your Alarm Handling in your business.  I strongly encourage this course for any company moving to ManitouNEO (2.0) and any company that is looking to solve customer issues to “it depends” or “do this except when…” scenarios. 

 

The ManitouNEO alarm handler course is now only 5 weeks instead of 6.  We combined some of the content and applied some of the feedback we received to help streamline the content for the end user. 

 

We also have the LIVE online ManitouNEO Bootcamp which is a 4 week course that incorporates online and live Webinar instruction.  This course too takes a quality dive into Enhanced Action Patterns to help you get more out of your Manitou System. 

 

Online instructor-led courses are no additional cost to companies that subscribe to Levels 3 or 4.  Live Instructor-led courses are at no additional cost to those subscribed to Level 4. 

 

Please register by following the links in BoldU. 

 

If you haven’t yet registered for BoldU, please go to https://learn.boldgroup.com

 

That’s it for this week!  Happy learning everyone!

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